Product Samples

Ask for a sample before you commit to a bulk order. Sample availability, cost and lead time are set by each supplier.

How to request a sample

• Open the product and select Request a Quote
• State that you want a sample, with the quantity, finish and delivery address
• Confirm sample cost, freight and lead time in the reply
• Approve the sample in writing before bulk production

Next steps

See How to Buy and Shipping and Delivery for the full process.

Frequently Asked Questions (FAQs)

Are samples free?

It depends on the supplier. The reply to your request states any sample cost.

How long do samples take?

The supplier gives the lead time with the sample quotation.

Can I order a custom sample?

Ask the supplier. Custom samples are usually quoted separately.

Who pays freight for samples?

Agree it with the supplier before the sample is sent.

What if the bulk order differs from the sample?

Keep the approved sample and the agreed specification in writing. See Refund and Returns Policy.