Logistics and Delivery
Plan delivery with the supplier: trade terms, packaging, freight and customs are confirmed in the quotation.
What to confirm
- Trade term, for example EXW, FOB, CIF, DAP or DDP, and the named port or place
- Packaging, carton data and total weight and volume
- Who arranges freight, insurance and customs clearance
- Whether the goods are stocked in an overseas cloud warehouse for faster delivery
Next steps
Read Shipping and Delivery and Quality Inspection before you place an order.
Frequently Asked Questions (FAQs)
How long does delivery take?
It depends on production, route and trade term. The supplier states lead time in the quotation.
What is an overseas cloud warehouse?
It is stock held near the buyer market so delivery is shorter. The product page or quotation says when it applies.
Who pays import duties?
It depends on the trade term you agree.
Can I track my order?
Ask the supplier for the shipping documents and tracking reference.
Where do I report a delivery problem?
Tell the supplier first, then contact us if you need help.
